Destination Concierge, Vail and Beaver Creek
Job Description:
The Destination Concierge position requires a dynamic,
innovative, passionate yet flexible service-oriented professional
who is extremely organized and familiar with local activities and
events. Being the face of the company will give them the
liberty to shine and create amazing and personalized experiences to
an affluent clientele. This individual will entrust a
positive rapport with our membership by actively anticipating their
needs while professionally communicating all pertinent information
to the member and operations team.
Job Requirements:
- Attend and actively participate in weekly calls to ensure
consistent communication with designated Operations Manager in
regards to questions or concerns regarding property management,
pre-arrival planning, member services and member satisfaction and
resolutions
- Interact in Worldwide Destination Team Calls to understand new
updates and procedural changes as well as offering constructive
suggestions to better the overall experience for the staff and
members (minimum of two calls per month)
- Participate in team meetings, training sessions and special
projects requested by Destination Manager or Operations Team
- Build a flawless transition with fellow team members and serve
as a backup when necessary
- Support destination emergency efforts for a 24/7 operation to
ensure the exceptional communication and service recovery
- Provide extraordinary communication and service delivery for
members from planning to execution to create memorable
experiences
- Identify and build partnerships with strategic vendors to
create memorable activities
- Assist with creative resolutions for residential and member
challenges that may impact the member
- Member (Pre-arrival): Review member resume with special notes,
reach out to planner or personal vacation advisor for any
clarification, reach out to member 2-4 days prior to the members'
arrival, review their personalized itinerary double checking
everything and finalize any last minute requests
- Member (Prior to Arrival): Conduct pre-arrival
housekeeping/maintenance inspection and stage home for arrival to
include stocking
home with groceries. Communicate with Personal Vacation
Advisor, members and guests to finalize and personalize
itinerary
- Member (Arrival): Grocery shopping, delivery of groceries,
amenity presentation with notecard, residence inspection, meet and
greet, residential orientation, itinerary review for
accuracy, review housekeeping schedule, confirm any last minute
additions or changes
- Member (Stay): Accessible 8:00am - 8:00pm for all special
requests or changes in schedules, accessible 24/7 for
emergency response and on call duties, 1st morning
follow-up call, mid-stay call, preparation of member incidental
folio
- Member (Departure): Presentation of member incidental folio for
signature prior to departure, confirm departure time, confirm
transportation times with member and transportation company, wish
member a fond farewell with safe travels and a speedy return (when
possible be at the residence to assist with luggage and ensure
arranged transportation is
prompt). Post recap to Denver office. Personal thank
you letter when applicable, pictures and stories for Inspirato
marketing if permissible by members.
- Open, install, oversee, inspect and maintain the wellbeing of
our residences to ensure impeccable property management and propose
preventive maintenance measures when doable
- Oversee property management projects to establish timelines and
meet deadlines
- Govern performance of 3rd party contractors; housekeeping,
property managers, service and maintenance providers
- Stage residences prior to the member arriving and after their
departure, for tours, press or photographers
- Market our branding throughout the residence
Desired Factors or Qualifications:
- Bachelor's Degree; preferably in hospitality management or
business administration
- Honest, respectful, trustworthy, dependable, caring and
fun
- Excellent employee and member interaction
- Excellent oral, written communication and listening skills
- Ability to multitask inside an ever changing environment
- Proficient with communication technology (MS Outlook, Word,
Excel, Power Point, chat applications, etc.)
- Foreign language skills, especially Spanish and French, are a
plus
- Hospitality and guest service experience, including a solid
knowledge of the local area
- Organization and high level of attention to detail
- Upbeat, positive disposition with genuine "can do"
attitude
- Understanding of cost and controls and experience in
implementing the same
- Flexible schedule, including long days, nights, holidays and
weekends
- Must be able to lift up to 50 pounds and have a reliable
vehicle
Inspirato offers its employees:
- Competitive compensation
- Full benefits package including 401(k), medical, dental,
vision, etc.
- Vacation Property Usage Benefit
- Casual work environment in rapidly growing, fast-paced,
entrepreneurial company
- Free gym membership
- Energetic Lower Downtown Denver location located three blocks
from Coors Field
- Morning coffee service, fully stocked snack bar, beverage
fridge, and other fun employee events
- Opportunity to work with passionate, driven, committed, proven
individuals who are revolutionizing the luxury travel industry
Interested candidates should send a resume and cover letter,
detailing your experience and salary requirements, to careers@inspirato.com.
Please put "Destination Concierge" in the subject line of your
email.
About Inspirato:
Inspirato is the luxury vacation solution ideal for travel with
family and friends that combines the best of destination clubs'
consistency and service with the value and flexibility of villa
rentals. Inspirato founder/CEO Brent Handler is the co-founder and
former president of Exclusive Resorts. By leasing its vacation
properties (rather than owning), Inspirato is able to keep
membership fees low, offer up to 50 percent off market rates, and
easily add homes and destinations as demand increases. The
company's innovative business model has led to rapid growth since
its January 2011 launch, placing Inspirato at the forefront of the
"luxury for less" movement. And, it's a great place to work! For
more information visit www.inspirato.com