Destination Concierge (Independent Contractor) - South Beach ~ Florida

Job Description:

The Destination Concierge position requires a dynamic, innovative, passionate yet flexible service-oriented professional who is extremely organized and familiar with local activities and events.  Being the face of the company will give them the liberty to shine and create amazing and personalized experiences to an affluent clientele.  This individual will entrust a positive rapport with our membership by actively anticipating their needs while professionally communicating all pertinent information to the member and operations team.

Job Requirements:   

• Attend and actively participate in weekly calls to ensure consistent communication with designated Operations Manager in regards to questions or concerns regarding property management, pre-arrival planning, member services and member satisfaction and resolutions.
• Participate in Worldwide Destination Team Calls to understand new updates and procedural changes as well as offering constructive suggestions to better the overall experience for the staff and members (minimum of two calls per month).
• Participate in team meetings, training sessions and special projects requested by Destination Manager or Operations Team.
• Build a flawless new property transition with fellow team members and serve as a backup when necessary.
• Support destination emergency efforts for a 24/7 operation to ensure the exceptional communication and service recovery.
• Provide extraordinary communication and service delivery for members from planning to execution to create memorable experiences. 
• Identify and build partnerships with strategic vendors to create memorable activities.
• Assist with creative resolutions for residential and member challenges that may impact the member.
• Member (Pre-arrival): Review member confirmation, member resume with special notes, reach out to Personal Vacation Advisor for
  clarification then reach out to member for introduction call to set a time to create a personalized itinerary that will be memorable (usually begins 30-60 days prior to member arrival).
• Member (Pre-arrival): Reach out to member 2-4 days prior to the members' arrival, review their personalized itinerary double checking everything and finalize any last minute requests.   
• Member (Prior to Arrival): Conduct pre-arrival housekeeping/maintenance inspection and stage home for arrival to include stocking home with groceries.  Communicate with Personal Vacation Advisor, members and guests to finalize and personalize itinerary.
• Member (Arrival): Grocery shopping, delivery of groceries, amenity presentation with notecard, residence inspection, meet and greet, residential orientation,  itinerary review for accuracy, review housekeeping schedule, confirm any last minute additions or changes.
• Member (Stay): Accessible 8:00am - 8:00pm for all special requests or changes in schedules,  accessible 24/7 for emergency response and on call duties, 1^st morning follow-up call, mid-stay call, preparation of member incidental folio.
• Member (Departure): Presentation of member incidental folio for signature prior to departure, confirm departure time,  confirm transportation times with member and transportation company, wish member a fond farewell with safe travels and a speedy return (when possible be at the residence to assist with luggage and ensure arranged transportation is prompt).  Post recap to Denver office.  Personal thank you letter when applicable, pictures and stories for Inspirato marketing if permissible by
  members.
• Open, install, oversee, inspect and maintain the wellbeing of our residences to ensure impeccable property management and propose preventive maintenance measures when doable.
• Oversee property management projects to establish timelines and meet deadlines.
• Govern performance of 3rd party contractors including housekeeping, property managers, and maintenance providers.
• Stage residences prior to the member arriving and after their departure, for tours, press or photographers.
• Market our branding throughout the residence. 

Desired Factors or Qualifications:

• Bachelor's Degree; preferably in hospitality management or business administration
• Honest, respectful, trustworthy, dependable, caring and fun
• Excellent oral, written communication and listening skills
• Ability to multitask inside an ever changing environment
• Proficient with communication technology (MS Office Suite, chat applications, etc.)
• Foreign language skills, especially Spanish and French, are a plus
• Hospitality and guest service experience, including a solid knowledge of the local area
• Organization and high level of attention to detail
• Upbeat, positive disposition with genuine "can do" attitude
• Understanding of cost and controls and experience in implementing the same
•  Flexible schedule, including long days, nights, holidays and weekends
•  Must be able to lift up to 50 pounds and have a reliable vehicle

Inspirato offers its employees:

• Competitive compensation
• Full benefits package including 401(k), medical, dental, vision, etc.
• Vacation Property Usage Benefit
• Casual work environment in rapidly growing, fast-paced, entrepreneurial company
• Free gym membership
• Energetic Lower Downtown Denver location located three blocks from Coors Field
• Morning coffee service, fully stocked snack bar, beverage fridge, and other fun employee events
• Opportunity to work with passionate, driven, committed, proven individuals who are revolutionizing the luxury travel industry

Interested candidates should send a resume and cover letter, detailing your experience and salary requirements, to careers@inspirato.com. Please put "Destination Concierge - South Beach" in the subject line of your email.

About Inspirato:

Inspirato is the luxury vacation solution ideal for travel with family and friends that combines the best of destination clubs' consistency and service with the value and flexibility of villa rentals. Inspirato founder/CEO Brent Handler is the co-founder and former president of Exclusive Resorts. By leasing its vacation properties (rather than owning), Inspirato is able to keep membership fees low, offer up to 50 percent off market rates, and easily add homes and destinations as demand increases. The company's innovative business model has led to rapid growth since its January 2011 launch, placing Inspirato at the forefront of the "luxury for less" movement. And, it's a great place to work! For more information visit www.inspirato.com